This policy applies to purchases from Power Machinery Supply, operated by MACHINE SYSTEMS GROUP LLC.
- Return window: request a return within 30 days of delivery.
- Return cost: free return freight for approved returns, including a change of mind or a damaged, defective, or incorrect trailer.
- Restocking fee: none.
- Return and refund processing: within 10 business days after we receive the returned trailer.
30-day return period
You may request an eligible return within 30 days after your trailer is delivered. The return window begins on the delivery date, not the purchase date.
For a change-of-mind return, the trailer must be unused, unmodified, and in the condition in which it was received, with its original accessories, components, documentation, and any applicable original packaging. Please provide your order number or proof of purchase.
How to request a return
Email support@powermachinerysupply.com or call (305) 707-2791 within the return window. Include your order number, the trailer involved, and the reason for the return.
Contact us for authorization and free return-freight instructions before dispatching a trailer. Returns are made by freight shipping to the address below. Do not send a trailer back before receiving the return instructions.
Return address
Power Machinery SupplyMACHINE SYSTEMS GROUP LLC
10372 Oakhurst Rd
Largo, FL 33774
United States
Free returns and no restocking fee
We cover the return freight for all approved returns, including change-of-mind returns and returns of damaged, defective, or incorrect trailers. You will not be charged a return-shipping fee or a restocking fee.
Damaged, defective, or incorrect trailers
Inspect your trailer on delivery and contact us as soon as possible if it is damaged, defective, or not what you ordered. Include your order number and photographs showing the issue when available. We will review the request and provide return, replacement, or refund instructions appropriate to the issue.
Return exclusions
Change-of-mind returns are not accepted for trailers that have been used, installed, altered, or damaged after delivery, or that are missing original components or accessories. Custom-made or specially ordered products are excluded only when that restriction was clearly identified before purchase. Requests made more than 30 days after delivery are outside this policy, except where applicable law requires otherwise. These exclusions do not remove rights relating to a trailer supplied damaged, defective, or incorrectly.
Refunds and processing time
We inspect the returned trailer and process the return and any approved refund within 10 business days of receiving it. Business days are Monday through Friday, excluding U.S. federal holidays. We notify you of the outcome.
Approved refunds are issued to the original payment method. Your bank, card issuer, or payment provider may take additional time to display the funds after the refund is issued.
Exchanges and cancellations
Contact us to request an exchange; availability and the circumstances of the request determine the available options. If you need to cancel an order, contact us promptly. We will try to cancel it before processing or dispatch. If it has already shipped, the return process above applies.
Contact us
Power Machinery Supply
Operated by MACHINE SYSTEMS GROUP LLC
10372 Oakhurst Rd, Largo, FL 33774, United States
Phone: (305) 707-2791
Email: support@powermachinerysupply.com